Customer Service Supervisor (Mandarin Speaker) - Fast-Growing Company

Join a dynamic and rapidly expanding company as a Customer Service Supervisor in Lengkong, Jawa Barat. This is a unique opportunity to lead a high-performing team while leveraging your Mandarin language skills to deliver exceptional service to a diverse clientele. At Private Advertiser, we are committed to fostering a culture of excellence and innovation. As a Customer Service Supervisor, you will be at the forefront of ensuring our customers receive the best possible experience. Your daily tasks will involve managing a team of customer service representatives, setting performance targets, and implementing strategies to enhance customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding service.

Lengkong, a vibrant city in Jawa Barat, offers a perfect blend of urban convenience and natural beauty. As a Customer Service Supervisor at Private Advertiser, you will have the opportunity to work in a supportive and collaborative environment. Our company is known for its inclusive culture and commitment to employee development. You will have access to training programs and resources to help you grow both personally and professionally. Private Advertiser is not just a place to work; it is a community where your contributions are valued and recognized.

In this role, you will use tools like CRM systems, communication platforms, and data analytics software to streamline operations and improve service delivery. Your Mandarin language skills will be crucial in managing a diverse team and communicating effectively with our international clientele. This is a chance to make a significant impact on our company's growth and success. Join us and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of customer service representatives, setting performance targets and implementing strategies to enhance customer satisfaction.
• Utilize CRM systems and data analytics software to monitor customer interactions and identify areas for improvement.
• Develop and implement training programs to ensure high standards of service and customer satisfaction.
• Communicate effectively with team members and stakeholders using Mandarin and other relevant languages.
• Monitor and analyze customer feedback to identify trends and implement corrective actions.
• Collaborate with other departments to ensure seamless customer service across all touchpoints.
• Ensure compliance with company policies and industry regulations.
• Maintain a high level of professionalism and integrity in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a supervisory role.
• Proficient in Mandarin, both written and spoken.
• Experience with CRM systems, communication platforms, and data analytics software.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Commitment to delivering exceptional customer service and maintaining high standards of professionalism.

🛠️ Keahlian

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