Customer Service Representative (CSR) - Telkomsel Support Specialist (Balikpapan, Kalimantan Timur)

Infomedia Nusantara · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 3,000,000 - Rp 5,000,000 per bulan

Are you passionate about delivering exceptional customer service and eager to grow within Indonesia’s leading telecommunications company? Infomedia Nusantara is currently seeking a dedicated Customer Service Representative (CSR) to join our team in Balikpapan, Kalimantan Timur. As a CSR, you will be the voice of Telkomsel, providing top-notch support to our valued customers. This is your chance to leverage your skills in a dynamic environment and contribute to one of Indonesia's most innovative telecom companies.

In this role, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our customers. You will use tools like CRM software, ticketing systems, and communication platforms to manage customer interactions efficiently. With a growing customer base and a commitment to excellence, this is the perfect opportunity to build your career in the telecommunications industry.

Join Infomedia Nusantara and be part of a team that values your growth and development. We offer competitive compensation, a supportive work environment, and the chance to work with cutting-edge technology. If you are ready to make a difference, apply now and take the first step towards a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries and provide accurate information about Telkomsel services.
Resolve customer issues and complaints efficiently using CRM software.
Manage and update customer records in the database.
Use ticketing systems to track and prioritize customer requests.
Collaborate with other departments to ensure timely resolution of customer issues.
Provide exceptional customer service through various communication channels, including phone, email, and chat.
Monitor and report on customer satisfaction metrics.
Stay updated with the latest industry trends and Telkomsel service offerings.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communication, or related field.
Minimum of 2 years of experience in customer service or a related role.
Proficient in using CRM software such as Salesforce or Zoho.
Excellent communication skills in both written and verbal English and Indonesian.
Strong problem-solving and multitasking abilities.
Ability to work in a fast-paced environment and meet tight deadlines.
Certification in customer service or related field is a plus.
Familiarity with telecommunications industry and Telkomsel services is a plus.