Customer Relationship Management (CRM) Analyst - Bali

Join Agung Automall as a Customer Relationship Management (CRM) Analyst in the heart of Bali and play a pivotal role in shaping exceptional customer experiences. In this dynamic position, you will design, implement, and optimize CRM strategies to enhance customer satisfaction and loyalty. As part of a growing team in Denpasar, you'll leverage your expertise in Salesforce or similar CRM platforms to drive data-driven decisions and improve customer interactions.

Agung Automall is a leading automotive dealership in Bali, known for its commitment to excellence and customer-centric approach. With a strong reputation in the industry, we are seeking a passionate CRM Analyst to join our team and help us continue our mission of delivering outstanding service to our valued customers.

In this role, you will work closely with sales, marketing, and customer service teams to ensure seamless integration of CRM solutions. You'll analyze customer data, identify trends, and propose actionable insights to improve our customer engagement strategies. This is an exciting opportunity to grow your career in a vibrant and dynamic environment, where your contributions will directly impact our customers' experiences.

📋 Tanggung Jawab Pekerjaan

• Design, implement, and optimize CRM strategies to enhance customer satisfaction and loyalty.
• Leverage Salesforce or similar CRM platforms to drive data-driven decisions.
• Analyze customer data to identify trends and propose actionable insights.
• Collaborate with sales, marketing, and customer service teams to ensure seamless integration of CRM solutions.
• Monitor and report on CRM performance metrics to track progress and identify areas for improvement.
• Provide training and support to internal teams on CRM best practices and tools.
• Stay up-to-date with industry trends and emerging technologies in CRM.
• Contribute to the development of CRM-related policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in CRM analysis or a similar role.
• Proficient in Salesforce or similar CRM platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in CRM or related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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